Xcel warns of payment scams

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Written by
Christina Dickinson

DENVER - Xcel Energy is warning customers, especially senior citizens, to watch out for phony customer service calls.

Xcel says some customers have received phone calls saying the utility company has received an unsigned check from the customer and needs a credit card number to pay the bill. Investigators say they are unsure of how many people have been affected by the scam, but believe the phony calls are targeted at senior citizens who make most of their payments by check.

According to Xcel, the utility company will go through several steps to verify their identity to the customer on the rare occasion they need to contact a customer about their account. The company urges customers to hang up the phone if they receive a phony call about unsigned checks and credit card payments.

Anyone who thinks they have been a victim of this scam to contact their local police department and their credit card company.

If customers have any questions or concerns regarding the company's bill payment policy, contact them at 1-800-895-4999.

(KUSA-TV © 2012 Multimedia Holdings Corporation)

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